Refund & Return Policy
Last Updated: December 2025
At Celinefiles, your satisfaction is our top priority. We understand that sometimes an item may not meet your expectations or fit your needs, which is why we offer a clear and hassle-free Returns & Refunds Policy. This policy applies to all purchases made from celinefiles.com, including t-shirts, jackets, jeans, and denim shirts.
We encourage our customers to review this policy carefully to ensure a smooth returns experience.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be purchased from celinefiles.com.
- Returns must be initiated within 30 calendar days from the delivery date.
- The item must be unused, unwashed, and in its original condition with all tags attached.
- Items damaged due to customer misuse are not eligible for return.
| Condition | Requirement |
|---|---|
| Timeframe | Within 30 days of delivery |
| Item Condition | Unused, unwashed, original packaging, tags attached |
| Non-Returnable | Damaged by customer, altered, or missing original tags |
2. Return Process
- Contact our support team at support@celinefiles.com with your order number and reason for return.
- Our support team will provide a Return Merchandise Authorization (RMA) number and instructions for returning the item.
- Pack the item securely in its original packaging to prevent damage during shipping.
- Ship the item to the address provided by our support team.
| Step | Action | Notes |
|---|---|---|
| 1 | Contact support | Include order number and reason for return |
| 2 | Receive RMA | Required for all returns to ensure proper processing |
| 3 | Pack securely | Use original packaging or suitable alternative |
| 4 | Ship item | Customer responsible for shipping to return address |
Note: Returns without an RMA number may not be processed.
3. Return Shipping Costs
We offer free returns for all eligible items within the 30-day return window. Customers do not incur any additional fees for returning their purchase.
| Return Type | Cost to Customer |
|---|---|
| Standard Return | $0 – Fully covered by Celinefiles |
4. Refund Timeline
Once your return is received and inspected, refunds will be processed within 5 business days. Refunds will be issued using the original payment method.
| Stage | Duration | Notes |
|---|---|---|
| Return Received | Day 0 | Begins when the return reaches our warehouse |
| Inspection & Processing | 1 – 2 business days | Items checked for eligibility |
| Refund Issued | Within 5 business days | Refund to original payment method; confirmation email sent |
5. Exchanges
Currently, Celinefilesdoes not offer direct product exchanges. Customers wishing to exchange an item must:
- Return the original item within the 30-day return period.
- Place a new order for the desired item on celinefiles.com.
| Exchange Type | Notes |
|---|---|
| Direct Exchange | Not available; return and reorder required |
6. Non-Returnable Items
| Non-Returnable Condition | Description |
|---|---|
| Customer Damage | Item altered, worn, or mishandled |
| Missing Tags | Original tags removed or lost |
| Custom Orders | Personalized items not eligible for return |
7. Refund Exceptions
- Items returned outside the 30-day return window
- Items damaged after receipt
- Items without proper documentation or RMA
In cases where a refund is denied, our support team will contact you with an explanation and, if possible, options to resolve the issue.
8. Support & Contact Information
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday
Email: support@celinefiles.com
| Support Method | Availability | Response Time |
|---|---|---|
| 8:00 AM – 7:00 PM EST, Monday – Saturday | Within 24 hours | |
| Return Assistance | During support hours | Guidance on RMA and shipping |
9. Return & Refund Summary Table
| Policy Component | Details |
|---|---|
| Return Window | 30 calendar days from delivery date |
| Refund Processing | Within 5 business days of receiving item |
| Return Fees | $0 – Fully covered by Celinefiles |
| Exchange Policy | Direct exchange not available; return and reorder required |
| Eligible Items | T-shirts, jackets, jeans, denim shirts (unused, unwashed, original condition) |
| Non-Eligible Items | Customer-damaged, altered, missing tags, or custom orders |
| Support Contact | support@celinefiles.com (8:00 AM – 7:00 PM EST, Monday – Saturday) |
10. Additional Notes
- Ensure that returned items are securely packaged to prevent damage during transit.
- Keep a copy of your shipping receipt or tracking number for your records.
- Refunds are issued to the original payment method; please allow a few business days for your bank or payment provider to reflect the credit.
- Customers are responsible for following the return instructions provided by our support team to ensure a successful return.
At Celinefiles, we strive to make returns and refunds as simple, fast, and hassle-free as possible. Your satisfaction is our priority, and we are committed to ensuring that every purchase meets your expectations.
Thank you for shopping with celinefiles.com, your trusted destination for high-quality t-shirts, jackets, jeans, and denim shirts.
