Privacy Policy

Last Updated: June 6, 2026

At Celinefiles ("Company," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you provide when visiting our website, placing orders, communicating with our support team, or otherwise interacting with our services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you access or use the Celinefiles website and related services.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Our website
• Customer service communications
• Order processing activities
• Marketing communications
• Account registration
• Website analytics and performance tools
• Other interactions with Celinefiles

This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from our website.

2. Information We Collect

We may collect information that you voluntarily provide as well as information collected automatically through your use of our website.

Personal Information

Personal information may include:

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number
• Order history
• Payment transaction details
• Customer support communications

We collect this information when you:

• Place an order
• Create an account
• Contact customer support
• Subscribe to newsletters
• Participate in promotions
• Submit reviews or feedback

Payment Information

When making a purchase, payment information is processed by secure third-party payment providers.

We do not store complete payment card information on our servers.

Depending on the payment method used, payment processors may collect:

• Payment card information
• Billing details
• Transaction verification data
• Fraud prevention information

Payment processing is subject to the privacy policies and security practices of the respective payment provider.

Automatically Collected Information

When you visit our website, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Language preferences
• Website usage data
• Referral sources
• Pages viewed
• Time spent on pages
• Clickstream data

This information helps us improve website performance, security, and user experience.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

Order Fulfillment

To:

• Process purchases
• Verify transactions
• Fulfill orders
• Arrange shipping
• Provide tracking information
• Manage returns and refunds

Customer Service

To:

• Respond to inquiries
• Provide support
• Resolve complaints
• Process requests
• Improve customer satisfaction

Website Operations

To:

• Maintain website functionality
• Improve performance
• Diagnose technical issues
• Enhance security
• Prevent fraud and abuse

Marketing Communications

Where permitted by law, we may use your information to:

• Send newsletters
• Share product updates
• Notify you about promotions
• Provide marketing communications

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

Legal Compliance

To:

• Comply with applicable laws
• Respond to lawful requests
• Protect legal rights
• Prevent fraudulent activities
• Enforce our policies and agreements

4. Legal Bases for Processing

Where required by applicable law, we may process personal information based on one or more of the following legal grounds:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Customer consent
• Protection of legal rights

The applicable legal basis depends on the specific purpose for which information is collected.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance functionality and improve user experience.

Cookies may help us:

• Remember user preferences
• Maintain shopping cart functionality
• Analyze website traffic
• Improve website performance
• Measure marketing effectiveness

Cookies may be categorized as:

Most web browsers allow users to control or disable cookies through browser settings.

Disabling certain cookies may affect website functionality.

6. Sharing of Information

We do not sell personal information to third parties.

We may share information only when necessary to operate our business and provide services.

Service Providers

Information may be shared with trusted service providers that assist with:

• Payment processing
• Order fulfillment
• Shipping and delivery
• Website hosting
• Analytics services
• Customer support
• Marketing communications

These providers may access information only as necessary to perform their services.

Shipping Partners

To complete deliveries, we may share relevant shipping information with carriers such as:

• USPS
• UPS
• FedEx

Information shared may include:

• Recipient name
• Delivery address
• Contact information
• Shipment details

Legal Requirements

We may disclose information when required to:

• Comply with legal obligations
• Respond to court orders
• Cooperate with law enforcement
• Protect company rights
• Investigate fraud or security concerns

Business Transfers

If Celinefiles undergoes:

• Merger
• Acquisition
• Asset sale
• Corporate restructuring

customer information may be transferred as part of the transaction, subject to applicable privacy protections.

7. Data Retention

We retain information only for as long as reasonably necessary to:

• Fulfill orders
• Provide services
• Meet legal requirements
• Resolve disputes
• Enforce agreements
• Maintain business records

Retention periods may vary depending on the nature of the information and applicable legal obligations.

When information is no longer required, it may be deleted, anonymized, or securely destroyed.

8. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information.

Security measures may include:

• Secure server environments
• Encryption technologies
• Access controls
• Monitoring systems
• Fraud prevention procedures

While we strive to protect information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Users transmit information at their own risk.

9. Your Privacy Rights

Depending on your jurisdiction, you may have certain privacy rights regarding your personal information.

These rights may include:

• Accessing personal information
• Correcting inaccurate information
• Requesting deletion
• Restricting certain processing activities
• Objecting to certain uses
• Requesting data portability
• Withdrawing consent where applicable

Requests may be subject to identity verification and legal limitations.

10. Email Communications

Customers who subscribe to marketing communications may receive:

• Promotional offers
• Product announcements
• Store updates
• Marketing newsletters

You may opt out at any time by:

• Clicking the unsubscribe link in emails
• Contacting our support team

Administrative communications related to orders and account activity may continue even after marketing preferences are updated.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected without appropriate authorization, we will take reasonable steps to remove such information.

Parents or guardians who believe a child has provided personal information may contact us for assistance.

12. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for:

• Third-party privacy practices
• Third-party content
• Third-party security measures
• Third-party policies

Users should review the privacy policies of any third-party websites they visit.

13. International Data Transfers

Information may be processed and stored in jurisdictions different from the customer's location.

By using our website, you acknowledge that information may be transferred, processed, and stored in accordance with applicable laws and this Privacy Policy.

Reasonable safeguards will be implemented where required.

14. Do Not Track Signals

Some web browsers offer "Do Not Track" features.

Because there is currently no universally accepted standard for responding to such signals, our website may not respond to all Do Not Track requests.

Users can manage privacy preferences through browser settings and cookie controls.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Changes become effective immediately upon publication unless otherwise stated.

Customers are encouraged to review this page periodically to remain informed about our privacy practices.

Continued use of the website following updates constitutes acceptance of the revised Privacy Policy.

16. Contact Information

If you have questions regarding this Privacy Policy, your personal information, or privacy-related requests, please contact us.

Celinefiles

Email: support@celinefiles.com

Customer Support Hours

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.

Thank you for trusting Celinefiles. We are committed to maintaining transparency, protecting your personal information, and providing a secure shopping experience for all customers.