Return & Refund Policy

Last Updated: June 6, 2026

At Celinefiles, customer satisfaction is important to us. We strive to provide high-quality fashion products, including shirts, dresses, tops, cardigans, and pants. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

This Return & Refund Policy explains the conditions, eligibility requirements, procedures, and timelines for returns, exchanges, and refunds made through Celinefiles.

By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 60 calendar days from the date of delivery.

To be eligible for a return, items must meet the following conditions:

• Returned within 60 days of delivery
• Unused and unworn
• Unwashed and unaltered
• Free from stains, odors, damage, or excessive wear
• Returned with original tags attached (if applicable)
• Returned in the original packaging whenever possible

We reserve the right to inspect all returned items before approving a refund.

Return Window

Customers who submit a return request after the return period has expired may not qualify for a refund.

Items Eligible for Return

The following product categories may generally be returned if they satisfy the eligibility requirements:

• Shirts
• Dresses
• Tops
• Cardigans
• Pants

Returned items must comply with all conditions described in this policy.

Non-Returnable Items

Returns may not be accepted under the following circumstances:

• Items returned after the 60-day return period
• Products showing signs of use, wear, washing, or alteration
• Items damaged by misuse, improper care, or accidents after delivery
• Products returned without sufficient identifying information
• Items intentionally damaged after receipt

If a return does not meet our eligibility requirements, the refund request may be denied.

Return Process

To initiate a return, customers must contact our support team.

Step 1: Submit a Return Request

Please provide:

• Order number
• Customer name
• Email address used for the purchase
• Product(s) being returned
• Reason for return

Step 2: Return Authorization

Our team will review your request and provide return instructions if the return qualifies under this policy.

Step 3: Ship the Item Back

Follow the instructions provided by our support team and return the approved item(s).

Step 4: Inspection

Once received, the returned item will undergo inspection to verify eligibility.

Step 5: Refund Processing

Approved refunds will be issued according to the refund timelines outlined below.

Free Returns

Celinefiles provides returns without return fees.

Customers will not be charged any return-related fees for approved returns.

Refund Eligibility

Refunds may be issued when:

• Returned items satisfy all return requirements
• The return is approved after inspection
• An order cannot be fulfilled
• An item arrives significantly damaged during transit
• An item is confirmed lost by the carrier under qualifying circumstances

Refund approval remains subject to review and verification.

Refund Processing Timeline

Once an approved return has been received and inspected, refunds are processed promptly.

Most refunds are completed sooner; however, customers should allow up to 12 business days for the refund process to be finalized.

Refund Method

Refunds will be issued to the original payment method used during checkout whenever possible.

Depending on the payment provider, additional time may be required for the refunded amount to appear on your account statement.

We are unable to redirect refunds to alternative payment methods.

Partial Refunds

In certain situations, partial refunds may be issued if:

• Returned items are not in original condition
• Parts of an order are returned
• Products show minor signs of use not disclosed during the return request

Any partial refund determination will be made following inspection of the returned merchandise.

Damaged or Defective Items

If an item arrives damaged or defective, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging

Our team will review the information and determine the appropriate resolution.

Depending on the circumstances, the resolution may include:

• Replacement
• Refund
• Alternative corrective action

Incorrect Items

If you receive an item different from what was ordered, please contact us promptly.

Include:

• Order number
• Photograph of the received item
• Photograph of the shipping label

We will investigate and work toward an appropriate resolution.

Lost Packages

If tracking information indicates that a package may have been lost during transit, customers should contact us for assistance.

We may:

• Review shipment records
• Coordinate with the carrier
• Conduct an investigation
• Determine eligibility for replacement or refund

Each case is reviewed individually.

Order Cancellations

Orders may be canceled before shipment whenever possible.

If an order has not yet entered fulfillment or shipping stages, cancellation requests may be approved.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, customers may be eligible to utilize the return process after delivery.

Exchanges

At this time, we do not guarantee direct exchanges.

Customers wishing to obtain a different size, color, or product may return the original item in accordance with this policy and place a new order separately.

Chargebacks

Customers experiencing issues with an order are encouraged to contact our support team before initiating a payment dispute or chargeback.

We are committed to resolving concerns fairly and efficiently whenever possible.

Customer Support

For questions regarding returns, refunds, damaged items, or return eligibility, please contact us.

Celinefiles Customer Support

Email: support@celinefiles.com

Support Hours

Our support team will be happy to assist you throughout the return and refund process.

Policy Updates

Celinefiles reserves the right to update or modify this Return & Refund Policy at any time.

Any changes become effective immediately upon publication on our website. Customers are encouraged to review this page periodically for the latest information.

Continued use of our website constitutes acceptance of the current version of this policy.

Thank you for shopping with Celinefiles. We appreciate your trust and remain committed to providing a transparent, fair, and customer-focused return and refund experience.