Cancel/Change Order

Last Updated: June 6, 2026

At Celinefiles, we understand that customers may occasionally need to modify or cancel an order after it has been placed. We strive to accommodate such requests whenever possible. This Cancel / Change Order Policy outlines the procedures, limitations, and timelines related to order cancellations and order modifications.

By placing an order through Celinefiles, you acknowledge and agree to the terms described in this policy.

1. Order Processing Timeline

To ensure timely fulfillment and delivery, orders begin processing shortly after they are placed.

Because orders move quickly into processing, cancellation or modification requests should be submitted as soon as possible after the order is placed.

2. Order Cancellation Requests

Customers may request cancellation of an order before it enters the fulfillment or shipping process.

Cancellation requests are reviewed on a case-by-case basis and are subject to order status at the time the request is received.

To request a cancellation, please contact our customer support team immediately and provide:

• Full name
• Order number
• Email address used for the order
• Reason for cancellation (optional)

Submitting a cancellation request does not guarantee that the order can be canceled.

3. Orders Eligible for Cancellation

Orders may be eligible for cancellation if they:

• Have not entered fulfillment
• Have not been packed for shipment
• Have not been assigned a tracking number
• Have not been transferred to a shipping carrier

If the order meets these conditions, we will make reasonable efforts to cancel it.

4. Orders That Cannot Be Canceled

Cancellation requests may be denied if the order:

• Has entered processing
• Has been packed for shipment
• Has already been shipped
• Has been transferred to a carrier
• Has already been delivered

Once an order has been shipped, it can no longer be canceled.

Customers may instead be eligible to return the item in accordance with our Return & Refund Policy after delivery.

5. Order Change Requests

Customers may request changes to an order before fulfillment begins.

Possible modifications may include:

• Shipping address corrections
• Customer name corrections
• Contact information updates
• Size changes
• Color changes
• Quantity adjustments

All modification requests are subject to inventory availability and processing status.

6. Shipping Address Changes

Customers are responsible for providing accurate shipping information during checkout.

If a shipping address needs to be updated, please contact us immediately.

Address changes may be accepted only if the order has not yet entered fulfillment or shipment stages.

Once a package has been shipped, we cannot guarantee that address changes can be made.

Additional carrier fees resulting from customer-provided address errors may be the responsibility of the customer.

7. Product Changes

Customers may request modifications to product selections prior to processing.

Examples include:

• Changing a shirt size
• Selecting a different dress size
• Updating color preferences
• Adjusting quantities
• Replacing one product with another available item

Product changes depend on:

• Inventory availability
• Order status
• Fulfillment progress

Requested changes cannot be guaranteed.

8. Combining Orders

If multiple orders are placed separately, customers may request that orders be combined before fulfillment begins.

While we will make reasonable efforts to accommodate such requests, combined shipping cannot be guaranteed.

Orders that have already entered fulfillment may not be eligible for consolidation.

9. Cancellation After Shipment

Once an order has been shipped and tracking information has been issued, cancellation is no longer possible.

Customers who no longer wish to keep the purchased items may request a return after delivery, subject to the conditions outlined in our Return & Refund Policy.

10. Refused Deliveries

Customers who refuse delivery of a shipped package may experience delays in processing.

Returned packages must first be received and inspected before any applicable refund can be considered.

Refund eligibility remains subject to our Return & Refund Policy.

11. Failed Delivery Due to Incorrect Information

Customers are responsible for ensuring that all order information is accurate.

Celinefiles is not responsible for delays, losses, or failed deliveries resulting from:

• Incorrect shipping addresses
• Missing apartment numbers
• Invalid postal codes
• Incorrect recipient information
• Inaccurate contact details

If a package is returned due to incorrect customer-provided information, additional shipping charges may apply for reshipment.

12. Refunds for Canceled Orders

If a cancellation request is successfully approved before shipment, a full refund will be issued to the original payment method.

Refunds are processed according to the timelines described in our Return & Refund Policy.

Most approved refunds are completed sooner, but customers should allow up to 12 business days for processing.

13. Fraud Prevention and Verification

To protect customers and maintain transaction security, we reserve the right to:

• Verify customer identity
• Request additional information
• Delay modifications pending verification
• Decline suspicious cancellation requests

These measures help protect against unauthorized account activity and fraudulent transactions.

14. Exceptional Circumstances

In rare situations, we may cancel an order without prior notice for reasons including:

• Inventory shortages
• Pricing errors
• Payment authorization failures
• Suspected fraud
• Shipping restrictions
• Technical system errors
• Compliance concerns

If Celinefiles cancels an order, any authorized payment received will be refunded to the original payment method.

15. Customer Responsibilities

Customers are responsible for:

• Reviewing orders before submission
• Providing accurate billing information
• Providing accurate shipping information
• Monitoring order confirmation emails
• Contacting support promptly regarding requested changes

Prompt communication significantly increases the likelihood that cancellation or modification requests can be accommodated.

16. Contact Information

If you need to cancel or modify an order, please contact us as soon as possible.

Celinefiles

Email: support@celinefiles.com

Customer Support Hours

When contacting support, please include your order number and relevant details to help us process your request efficiently.

17. Policy Updates

Celinefiles reserves the right to update or modify this Cancel / Change Order Policy at any time without prior notice.

Any revisions become effective immediately upon publication on our website.

Customers are encouraged to review this policy periodically for the most current information.

Continued use of our services following updates constitutes acceptance of the revised policy.

Thank you for shopping with Celinefiles. We appreciate your business and will make every reasonable effort to assist with order cancellation and modification requests whenever possible.