Shipping & Delivery

Last Updated: June 6, 2026

Welcome to Celinefiles. We are committed to providing a transparent, reliable, and efficient shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from our website.

By placing an order through Celinefiles, you agree to the terms and conditions outlined in this Shipping Policy. We encourage all customers to read this policy carefully before making a purchase.

At Celinefiles, we specialize in women's fashion products, including shirts, dresses, tops, cardigans, and pants. Our goal is to ensure that every order is handled professionally and delivered as quickly and safely as possible.

Shipping Coverage

We currently ship throughout the United States.

Please note that we do not ship to the following:

• U.S. territories not supported by our carriers
• International destinations unless explicitly stated on our website
• Freight forwarding facilities when delivery cannot be verified
• Restricted addresses where carriers are unable to complete delivery

If we are unable to deliver to your location, we will notify you as soon as possible and provide available options.

Order Processing Schedule

Orders are processed during normal business days only.

Orders submitted after 5:00 PM EST, on weekends, or on holidays will begin processing on the next available business day.

While most orders are processed within the stated timeframe, occasional delays may occur during periods of high order volume, severe weather conditions, carrier disruptions, or other unforeseen circumstances.

Shipping Methods & Delivery Services

To ensure dependable delivery across the United States, Celinefiles partners with trusted national carriers.

Orders may be shipped through:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier selected for your order will depend on factors such as destination, package size, operational efficiency, and service availability.

Carrier selection is determined by our fulfillment team and cannot be guaranteed or requested unless otherwise specified.

Shipping Rates

We offer a simple and transparent shipping fee structure.

The flat-rate shipping fee applies per order unless otherwise stated during promotional events.

Shipping charges are displayed during checkout before payment is completed.

Estimated Delivery Time

Delivery estimates consist of two separate stages:

1. Handling/Processing Time
2. Transit Time

Handling Time

After an order is successfully placed and payment is confirmed, our team prepares the order for shipment.

Transit Time

Once shipped, the package is transported by the carrier to the delivery destination.

Total Estimated Delivery Time

Delivery estimates are provided in business days and do not include weekends or carrier-observed holidays.

These delivery windows are estimates only and are not guaranteed delivery dates.

Order Confirmation

After placing an order, you will receive an order confirmation email containing:

• Order number
• Purchased items
• Billing details
• Shipping information
• Order summary

If you do not receive your confirmation email within a reasonable period after placing your order, please contact us for assistance.

Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking details may include:

• Tracking number
• Carrier information
• Shipment status updates
• Estimated delivery progress

Please allow up to 24–48 hours for tracking information to become active after shipment notification.

Customers are responsible for monitoring shipment progress using the provided tracking number.

Delivery Procedures

Packages are delivered according to the policies and procedures of the selected carrier.

Delivery services may include:

• Residential delivery
• Business address delivery
• Apartment delivery
• Mailbox delivery (when supported by carrier)

Certain carriers may determine whether a package can be left at the delivery location without a signature.

Celinefiles cannot guarantee specific delivery times during the day.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Contact information

Orders containing incomplete or incorrect information may experience delays, additional carrier charges, return-to-sender processing, or unsuccessful delivery.

Celinefiles is not responsible for delivery issues caused by inaccurate customer-provided information.

Address Changes

If you need to modify your shipping address, please contact us immediately after placing your order.

Address changes can only be accommodated if the order has not yet entered processing or shipment stages.

Once an order has been shipped, we may be unable to alter the delivery address.

Undeliverable Packages

Packages may be returned to us by the carrier due to:

• Incorrect address
• Insufficient address information
• Failed delivery attempts
• Refused deliveries
• Unclaimed packages

If an order is returned as undeliverable, we will contact the customer regarding available reshipment options.

Additional shipping fees may apply for reshipment requests.

Lost Packages

A package may be considered lost when:

• Tracking information shows no movement for an extended period
• The carrier confirms loss during transit
• Delivery cannot be verified after investigation

If you believe your package has been lost, please contact us promptly.

We may initiate a carrier investigation and work toward an appropriate resolution based on the findings.

Delayed Deliveries

While we strive to meet all estimated delivery windows, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather events
• Natural disasters
• Transportation disruptions
• Carrier operational delays
• Public emergencies
• High shipping volume periods
• Holiday season congestion

Delivery delays do not automatically qualify for shipping refunds.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible after delivery.

To assist with investigation and resolution, please provide:

• Order number
• Description of the damage
• Photographs of the packaging
• Photographs of the damaged item(s)

We will review each case individually and determine the most appropriate resolution.

Missing Items

If your package arrives but appears to be missing one or more items, please contact our support team.

We may request:

• Order number
• Product details
• Package photographs
• Shipping label photographs

Our team will investigate and work to resolve the issue promptly.

Risk of Loss

Ownership and risk of loss transfer to the customer upon carrier acceptance and shipment of the order, subject to applicable consumer protection laws.

Customers are encouraged to monitor tracking information and ensure that delivery locations are secure.

Holiday Shipping Notice

Shipping volumes may increase significantly during holiday seasons and promotional events.

As a result:

• Processing times may occasionally require additional time
• Carrier transit times may be extended
• Delivery estimates may vary

Customers are encouraged to place orders early during peak seasons.

Customer Support

If you have questions regarding shipping, delivery status, tracking information, or shipping-related concerns, please contact us.

Celinefiles Customer Support

Email: support@celinefiles.com

Support Hours:

Our support team is committed to providing timely assistance and helping customers throughout the shipping process.

Policy Updates

Celinefiles reserves the right to update or modify this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website. Customers are encouraged to review this page periodically to stay informed about current shipping practices.

Continued use of our website following policy updates constitutes acceptance of the revised Shipping Policy.

Thank you for shopping with Celinefiles. We appreciate your trust and are dedicated to delivering your shirts, dresses, tops, cardigans, and pants with professionalism, care, and efficiency.